Gaming should be a source of fun, not addiction. 69bet believes every player should enjoy it safely within their own limits. We are here for you.
Online gaming and betting is a fun form of entertainment for many people. But it can sometimes spiral out of control, with real consequences for your personal, family, and financial life. 69bet always wants its users to enjoy gaming within healthy limits.
Responsible gaming is not just about setting time or money limits — it is about knowing yourself. Understanding when to stop and how much is healthy is the first step toward playing responsibly. We are committed to supporting you on that journey.
69bet offers multiple tools and services for responsible gaming. From setting budget limits to temporary or permanent self-exclusion — everything is in your hands. Because we believe a happy, healthy player is our greatest asset.
Keep in mind: Gaming is never a substitute for income. Placing more bets to recover losses will only make things worse. If you feel like you are losing control, contact us right away.
69bet has built these tools to give you a safe and healthy gaming experience.
Set a maximum deposit limit — daily, weekly, or monthly — in advance. Once the limit is in place, you won't be able to deposit beyond that amount. It's the most effective way to stay in control of your budget.
Set a limit on how long you play in one session. Once the time is up, the system will alert you to take a break. Keeping sessions short helps you stay clear-headed and make better decisions.
Gaming will automatically stop once you have lost a set amount. This feature protects you from significant financial loss and is highly effective at breaking the urge to chase losses.
Take a break for anywhere between 24 hours and 6 weeks. You won't be able to log in to your account during this time. When gaming starts to feel like too much, a cooling-off period is your best option.
Permanently close your account for anywhere between 6 months and 5 years. While Self-Exclusion is active, logging in is blocked entirely. For anyone looking to break free from gaming addiction, this is the most powerful step you can take.
A pop-up message will appear at set intervals reminding you how long you have been playing and how much you have spent. These reminders keep you aware and help you make informed decisions.
Activate your responsible gaming tools in just a few simple steps.
Log in to the 69bet app or website with your username and password.
Click the profile icon at the top right and select "Account Settings".
Look for the "Responsible Gaming" tab in your settings.
Deposit limit, time limit, loss limit, or self-exclusion — activate whichever one you need.
Set your amount or duration, then click the "Confirm" button. Changes will take effect immediately.
Decide in advance how much you want to spend on gaming each day — for example, a daily limit of BDT 500. Once you hit that limit, your account will be automatically suspended.
We recommend gaming no more than two hours a day. Keeping the session timer on makes it easy to track how long you have been playing.
Do not turn off important warnings and reality-check notifications. They are sent for your own protection.
If you notice any of these signs, take action immediately — do not wait.
Continuing to play after repeated losses because you think "this time I'll win" is a danger sign.
Using money meant for rent, food, or your children's education on gaming is a serious problem.
Hiding from loved ones how much time or money you are spending on gaming.
Feeling irritable, anxious, or restless when you are unable to play.
Borrowing money from friends, family, or a bank to place bets is a serious warning sign.
Being unable to focus on work or studies because gaming is constantly on your mind.
If you or someone you know shows any of the signs above, please contact 69bet customer support. We will help you with complete confidentiality.
Self-Exclusion is 69bet's most powerful responsible gaming tool. Once activated, you can block your own account for a set period of time.
During the Self-Exclusion period, you won't be able to log in, make deposits, or play any games. No promotional emails or messages will be sent while it is active. This is your time to recover and reset.
If you have any questions, you'll find the answers right here.